Refund Policy

Effective Date: 26-10-2023

Thank you for choosing StrSof’s services. We value your satisfaction and want to ensure a transparent and fair refund process. Please read our Refund Policy carefully to understand your rights and responsibilities. By using our services, you agree to the terms outlined in this policy.

1. Eligibility for Refund

1.1 Refundable Purchases: Refunds are available for purchases made directly from StrSof, such as software licenses or subscriptions, subject to the terms specified in this policy.

1.2 Third-Party Purchases: If you made a purchase through a third-party platform or distributor, please review their refund policy, as it may differ from StrSof’s policy.

2. Refund Requests

2.1 Request Deadline: To be eligible for a refund, you must submit your request within [Insert Number] days of the purchase date.

2.2 Contact Information: To request a refund, please contact our [Customer Support Team/Contact Information] with the following information:

• Your name
• Date of purchase
• Order or invoice number
• Reason for the refund request

2.3 Supporting Evidence: Depending on the nature of your request, we may require additional information or documentation to process your refund.

3. Refund Process

3.1 Review: Once we receive your refund request, we will review it and notify you of the status of your request within [Insert Number] business days.

3.2 Approved Refunds: If your refund is approved, we will process the refund within [Insert Number] business days. The refund will be issued to the original payment method used for the purchase.

3.3 Rejected Refunds: If your refund request is not approved, we will provide you with a detailed explanation for the decision.

4. Non-Refundable Items

4.1 Non-Refundable Products: The following products and services are generally non-refundable:

• Custom software development or consulting services
• Services already rendered or partially rendered
• Third-party products or services not sold directly by StrSof

4.2 Violation of Terms: Refunds may be denied if there is evidence of a violation of our Terms of Use.

5. Changes to Services

StrSof reserves the right to change, suspend, or discontinue our services at any time, which may impact the availability of refunds for specific products or services.

6. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at:

support@strsof.com